regulated care
We Are a Regulated Care Provider
At Care Quality Care, we are proud to be a CQC-regulated care provider, which means we are fully registered with the Care Quality Commission (CQC) — the independent regulator of health and social care services in England.
Being regulated by the CQC means that our services are regularly monitored, inspected, and rated to ensure we meet essential standards of quality and safety. The CQC holds care providers accountable for delivering high-quality, person-centred care — and we welcome that responsibility.
The CQC inspects care providers based on five key questions:
- Are we safe?
Do we protect our clients from harm and abuse?
- Are we effective?
Do we deliver care and support that achieves good outcomes and promotes a good quality of life?
- Are we caring?
Do our staff treat people with compassion, kindness, dignity, and respect?
- Are we responsive?
Are we meeting people’s individual needs in a timely and appropriate way?
- Are we well-led?
Is our service managed effectively, with a clear vision and open culture?
Choosing a CQC-regulated provider gives you the peace of mind that:
- Our care staff are trained, vetted, and competent.
- Our services are held to national standards.
- If you ever have concerns, you have the support of an independent body to turn to.
We’re committed to transparency, quality, and continuous improvement — not just to meet CQC standards, but to exceed them.
As a regulated provider, we take pride in offering safe, high-quality, and person-centred care that you can trust. Whether you're looking for support at home, specialist care, or simply some extra help for a loved one, we're here with the reassurance of regulation behind us.
No. Only providers that deliver personal care or medical support must be registered with the CQC. Choosing an unregulated provider may carry risks, as they are not held to the same legal standards.
We choose to be regulated because it demonstrates our commitment to delivering safe, high-quality care that meets nationally recognised standards. Being regulated provides transparency, accountability, and reassurance to our customers, their families, and our staff, ensuring that the care we provide is consistently monitored, inspected, and improved.
how do i arrange care?
Let's Start with a Friendly Chat
Arrange Your Personalised Home Visit and Care Assessment
Arrange Your Personalised Home Visit and Care Assessment
When you contact our Care at Home Team, we’ll begin with a friendly, no-obligation chat to understand your needs, preferences, and circumstances. We’ll explain the services available, discuss any challenges you’re facing, and provide a clear outline of costs—ensuring you feel informed and supported from the start.
Arrange Your Personalised Home Visit and Care Assessment
Arrange Your Personalised Home Visit and Care Assessment
Arrange Your Personalised Home Visit and Care Assessment
We’ll schedule a convenient home visit to carry out a detailed care and risk assessment. This helps us understand your needs, preferences, and daily routines, so we can create a personalised, fully costed care plan. It also allows us to match you with the most suitable Care Professional or small support team to ensure your comfort and safety.
Your Care Plan, Your Way
Arrange Your Personalised Home Visit and Care Assessment
Meeting Your Dedicated Care Team
We will work closely with you and your family to finalise your personalised care plan, ensuring every detail meets your needs and that you’re completely comfortable and confident with the arrangements.
Meeting Your Dedicated Care Team
Meeting Your Dedicated Care Team
Meeting Your Dedicated Care Team
Once we’ve selected the right healthcare professionals for your care plan, we’ll arrange a relaxed introduction. It’s a chance to get to know your team, ask questions, and begin building a trusted, supportive relationship.
Starting Your Care Service
Meeting Your Dedicated Care Team
Starting Your Care Service
Your care begins with a focus on comfort, trust, and building a strong relationship. In the early weeks, we learn your routines and preferences to deliver truly personalised support. We welcome family involvement and stay in close contact to ensure a smooth and confident start.
Why Care Quality Care
Tailored Care Plans
In-Depth Initial Consultation
In-Depth Initial Consultation
Customised care packages created to meet your individual needs
In-Depth Initial Consultation
In-Depth Initial Consultation
In-Depth Initial Consultation
Comprehensive discussions with one of our experienced assessors.
Ongoing Care Oversight
In-Depth Initial Consultation
Ongoing Care Oversight
Regular reviews of your care plan by your dedicated healthcare lead to ensure it stays aligned with your needs.
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