our services

 When you contact our Care at Home Team, we’ll begin with a friendly, no-obligation chat to understand your needs, preferences, and circumstances. We’ll explain the services available, discuss any challenges you’re facing, and provide a clear outline of costs—ensuring you feel informed and supported from the start. 

 We’ll schedule a convenient home visit to carry out a detailed care and risk assessment. This helps us understand your needs, preferences, and daily routines, so we can create a personalised, fully costed care plan. It also allows us to match you with the most suitable Care Professional or small support team to ensure your comfort and safety. 

 We will work closely with you and your family to finalise your personalised care plan, ensuring every detail meets your needs and that you’re completely comfortable and confident with the arrangements. 

 Once we’ve selected the right healthcare professionals for your care plan, we’ll arrange a relaxed introduction. It’s a chance to get to know your team, ask questions, and begin building a trusted, supportive relationship. 

 Your care begins with a focus on comfort, trust, and building a strong relationship. In the early weeks, we learn your routines and preferences to deliver truly personalised support. We welcome family involvement and stay in close contact to ensure a smooth and confident start.